The RCN home Internet is a part of Astound broadband. It is the 6th largest cable company in the nation of the United States. RCN has some of the most low-priced promotional offers for the customers in the case of cable Internet. Another advantage that has been noticed in the case of RCN is that it does not enforce any termination fee, data cap, or contracts on the customer. Therefore, the offers of RCN are extremely appealing.
Why should you opt for RCN?
- Low pricing in the first year
- No data caps imposition
- No contract
- No termination fees
Why should you not opt for RCN?
- Availability is limited only to the metropolitan regions
- The price increase is very steep in the second year
- Equipment fees can be confusing
Availability of RCN Internet
RCN company has been in the business of providing Internet since the year 1993. At the moment, RCN Internet is available in only six regions all over the US. These regions are Chicago, Boston, New York City, Washington DC, Philadelphia, and Lehigh Valley.
Pricing and plans
The unfortunate part is that the prices or plans are not similar across the six markets of RCN. The price that you will avail will depend on your location. However, here are the plans for the Philadelphia market
50 Mbps Internet
- 50 Mbps download
- 10 Mbps upload
- The monthly price is $20 for the first year
- After promo, the regular rate is $107.
- Monthly modem costs are $5.
- There is no data cap
- No contract
300 Mbps Internet
- 300 Mbps download
- 20 Mbps upload
- The monthly price is $30 for the first year.
- After the promo period ends, the regular rate is $148.
- Monthly modem costs are $5.
- There is no data cap
- No contract
600 Mbps Internet
- 600 Mbps download
- 20 Mbps upload
- The monthly price is $40 for the first year
- After the promo period ends, the regular rate is $152.
- Monthly modem costs are $5.
- There is no data cap
- No contract
Gig Internet
- 940 Mbps download speed
- 20 Mbps upload speed
- The monthly price is $50 for the first year.
- After the promo period ends, the regular rate is $160.
- The monthly modem cost is $5.
- There is no data cap
- No contract
Allison Internet fees
In all markets, RCN charges a one-time activation fee. This activation fee is $10. However, the rental fee for the modem can differ from one city to the other. Suppose you are living in Philadelphia. Then you will have to pay$ 3 to $5 a month as modem rental fees. However, in case you are living in New York and availing of the Gigabit services, you will have to pay $10 a month for the modem. Despite the price of modem rental fees being $10, it is still pretty cheaper compared to the other Internet service providers. The router is free and available with almost all the plans.
There is an option by which you can skip the modem fees completely. RCN allows its customers to use their own routers and modems if they are compatible with RCN. If the current modem that you have is not compatible with the RCN network, you can buy a new modem. Buying a new modem is better than paying the rental fees every month if you plan to stay with RCN for a long time.
More options but more fees
Even though you have a chance to skip the equipment fee, there are many supplemental items available. For example, let’s take the WiFi router of RCN. RCN offers the option of customers to opt for the enhanced Eero pro 6 mesh router. To rent out the mesh router, you will have to pay a $10 monthly fee. RCN also offers a gaming router for those who love to play online games. Customers who are using the 250 Mbps or higher plans can choose to go for the Netgear nighthawk XR1000 router for a $13 monthly fee. The more options you add to the list, the higher your bill will go. If you’re not sure about the product, you can try them out for a month or two. Once they have proved their worth to you and you plan to stay with RCN, you can opt-out of the rental and buy them for yourself.
Customer satisfaction
RCN has steadily maintained a good customer satisfaction score. In 2021, RCN customer service ranked in the top five internet service providers. It also ranked the highest in the broadband provider. RCN understands the importance of customers in the growth of the business. The primary focus is providing their customers with a good experience. Their customer care has many channels for the customers to reach out to the company with their problems, technical difficulties, or any queries that they might have.